Политика возврата средств

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at premoran.store@gmail.com before sending any products back. If your return is accepted, we will provide return instructions and the return address.

Items sent back to us without first requesting a return will not be accepted.

Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, defective, leaking, or incorrect.

Please include your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return where an exception applies under applicable consumer law.

For safety and quality reasons, please contact us before returning any opened or used car care chemical products. Your statutory consumer rights are not affected.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process the refund.

European Union Right of Withdrawal

If your order is delivered within the European Union, you may have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, contact us at premoran.store@gmail.com with a clear statement of your decision to withdraw from the purchase.